Refund Policy | Insanity Stack

  1. Subject the rest of this policy, if for any reason you are unsatisfied with your purchase of a Insanity Stack product, you can contact us within 14 days of taking delivery and return the product. You will then receive a full refund for the item purchased.
  2. Products must be returned in their original packaging.
  3. You must notify us within 14 days of taking delivery of your product and request a refund under this policy.
  4. If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
  5. The product must be returned to us within 10 business days of your request to return your product.
  6. You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
  7. After receiving the returned product, we issue a refund promptly to your requested bank account.
  8. We reserves the right to make changes to this Refund Policy without notice.
  9. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.